The following terms and conditions apply to all donations made on the Muslim Hands website.

Our contract

If you place an online donation with Muslim Hands we will send you an email confirming receipt of your donation and the details of your donation. Your donation represents an offer to us to which is accepted by us when we deliver a Final Receipt.

Description of items

We will take all reasonable care to ensure that all details, descriptions and prices of donation items appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse donations where item information has been mis-published, including prices and promotions.

Cancellation and refunds

We offer a 28-day no quibbles refund policy which begins from the date you make your donation. If you contact us outside of the 28-day period we may or may not refund the donation.

If you request a refund we will refund the full value of your donation. You can expect a refund in the same form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint contact [email protected].

Security

When submitting your donation you are agreeing to allow Muslim Hands to use your personal data for the purpose of processing your donation. For further information on privacy and security please see our Privacy Policy.

Alteration of service or amendments to the conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions of Donation at any time. You will be subject to the policies and Terms and Conditions of Donation in force at the time that you use the website, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to donations previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of The Republic of South Africa. You agree, as we do, to submit to the exclusive jurisdiction of the South African courts. Muslim Hands' charity registration NPO: 005-997 / PBO: 930019033.